At Vasa, every order is carefully packed to ensure it reaches you safely.
Standard orders: shipping within India
Delivery timeline
We currently ship across serviceable locations in India through trusted courier partners. Orders are usually processed within 1–2 business days.
Estimated delivery time is 4–8 business days, depending on your location. Remote areas may take slightly longer.
Delivery exceptions
Deliveries may be delayed due to public holidays, weather conditions, courier delays, natural events, regional restrictions, or other unavoidable circumstances.
Shipping charges
Shipping charges, if applicable, will be shown at checkout before payment.
Order & tracking help
Once your order is shipped, tracking details will be shared via SMS, email, or WhatsApp.
Delivery address changes
Once an order has been dispatched, we are unable to change the delivery address.
Change in contact details
Once an order has been dispatched, we are unable to change the contact details of phone numbers.
At Vasa Fragrances, every order is carefully checked and packed before dispatch. Since perfumes are personal-use and seal-sensitive products, we do not accept returns or exchanges for opened, used, sprayed, seal-broken, or tampered items.
Eligible cases
A return, replacement, or refund request may be considered only in the following cases:
Damaged product received
Leakage during transit
Wrong product delivered
Missing item from the order
Manufacturing defect
How to raise a claim
Customers must raise a claim within 48 hours of delivery by contacting our support team with the order details, clear photographs, and a complete 360° unboxing video. The video must clearly show the sealed courier package before opening, the complete opening process, the product box, bottle, batch details, and the issue being reported.
No return, replacement, exchange, or refund request will be accepted without valid video and photo proof.
Manufacturing defects
A manufacturing defect means a production-related fault in the product, bottle, spray pump, seal, label, or packaging at the time of delivery. This may include issues such as a non-working spray pump, faulty seal, leakage due to improper sealing, incorrect labelling, or underfilled product.
Fragrance preference, difference in scent perception, longevity variation, performance on different skin types, minor colour variation, or minor sedimentation will not be considered a manufacturing defect.
What is not accepted
Returns, replacements, exchanges, or refunds will not be accepted for reasons such as change of mind, dislike of fragrance, difference in fragrance perception, or variation in longevity. Fragrance intensity, colour, projection, and lasting may vary depending on skin type, weather, application area, and storage conditions.
Resolution & refunds
Once the claim is reviewed and approved, we may offer a replacement, exchange, store credit, or refund depending on the issue. Refunds, where applicable, will be processed within 4–7 working days after approval.
For Cash on Delivery orders, refunds will be initiated to the bank account provided by the customer.
Delivery charges, COD charges, express shipping charges, gift wrap charges, and any other delivery-related fees are non-refundable, as these charges are collected by delivery partners.
Colour & appearance
Slight variation in the colour or shade of the fragrance, the bottle, or the packaging when compared with the images shown on the website is normal and is not treated as a manufacturing defect. Such variation arises from photography, lighting, screen settings, packaging updates, batch changes, and the natural materials used, and is not on its own a ground for return, replacement, or refund.
Our right to reject a claim
Vasa Fragrances reserves the right to reject any claim if the product is found to be used, tampered with, missing required proof, reported after the eligible claim period, or not meeting the conditions of this policy.
Store policy · 03
Privacy Policy
How we collect, use and protect your information.
Last updated September 30, 2026
This Privacy Policy describes how Vasa Fragrances, a brand division under Araul Refrigeration Industries Pvt. Ltd. (“Vasa”, “we”, “us”, or “our”), collects, uses, stores, processes, discloses, and protects personal information when you access or use our website, place an order, communicate with us, or use any services offered by us.
By accessing this website or providing your personal information to us, you consent to the collection, use, storage, processing, and disclosure of your information in accordance with this Privacy Policy and applicable laws.
1. Scope of this Policy
This Privacy Policy applies to all users, visitors, customers, and persons who access our website, purchase our products, contact us, or otherwise interact with Vasa Fragrances through online or offline channels connected with our website operations.
This Policy should be read together with our Terms & Conditions, Shipping Policy, Return & Refund Policy, Cancellation Policy, and any other policies published on our website.
2. Information We May Collect
We may collect personal information that you voluntarily provide to us or that is collected automatically when you use our website. Such information may include, but is not limited to:
Full name
Email address
Phone number
Billing address
Shipping address
Order details
Product purchase history
Payment status and transaction reference details
Delivery and courier tracking details
Return, refund, replacement, cancellation, or complaint details
Photographs, unboxing/opening videos, and supporting proof submitted for claims
Customer support communications
IP address
Device information
Browser type
Cookies and website usage data
Any other information provided by you while using our website or contacting us
We do not knowingly store complete debit card, credit card, UPI, net banking, or wallet credentials on our website. Payment-related information is processed by authorised third-party payment gateways, banks, or payment service providers.
3. Purpose of Collection and Use
We may collect, use, store, and process your personal information for the following purposes:
To create, process, confirm, pack, dispatch, and deliver orders
To verify payments and transaction status
To issue invoices, order confirmations, and payment confirmations
To communicate order, shipping, delivery, refund, and support updates
To process cancellations, returns, replacements, refunds, and complaints
To verify claims submitted with photographs, videos, or other proof
To provide customer support and respond to queries
To improve our website, products, services, and customer experience
To detect, prevent, and address fraud, misuse, unauthorised transactions, security issues, or unlawful activity
To conduct internal record keeping, accounting, tax, audit, and legal and regulatory compliance
To send promotional offers, product updates, launch announcements, or marketing communications where permitted
To protect our rights, property, business interests, customers, and legal position
4. Legal Basis for Processing
We process personal information where such processing is necessary for lawful purposes, including order fulfilment, customer support, legal compliance, business operations, fraud prevention, dispute resolution, and where consent has been provided by the customer.
Where consent is required under applicable law, you may withdraw such consent by contacting us. However, withdrawal of consent may affect our ability to provide certain services, process orders, respond to claims, or comply with legal and business requirements.
5. Disclosure and Sharing of Information
We may share personal information with third parties only where necessary for business, operational, contractual, legal, or regulatory purposes. Such third parties may include:
Payment gateways, banks, and financial service providers
Courier, logistics, and delivery partners
Website hosting, technology, and IT service providers
Email, SMS, WhatsApp, and communication service providers
Analytics, advertising, marketing, and website performance tools
Customer support and order management service providers
Professional advisers, including legal, tax, accounting, or audit advisers
Government authorities, regulatory bodies, law enforcement agencies, courts, tribunals, or other competent authorities where required by law
We do not sell personal information to third parties.
6. Cookies and Tracking Technologies
This storefront uses browser storage to remember your shopping bag, theme preference, discount code and guided Concierge conversation. Shopify cart references are stored to continue checkout. When customer accounts are enabled, their sign-in tokens are kept in session storage for the browser tab.
This storefront does not currently include PostHog analytics, the Meta Pixel or the Google Ads tag. There is no analytics cookie preference control on this storefront. If analytics or advertising tools are added, this notice and any required preference controls will be updated before they are enabled.
You can clear or block cookies and browser storage in your browser settings. Clearing storage may remove your saved bag and preferences or end a sign-in session. Shopify-hosted checkout and account pages may use their own cookies and storage under their applicable notices.
Subject to applicable law and your communication preferences, we may send you promotional messages, product updates, offers, launch announcements, abandoned cart reminders, or other marketing communications through email, SMS, WhatsApp, or similar channels.
You may opt out of promotional communications by following the unsubscribe instructions provided in such communication or by contacting us at the email address mentioned in this Policy.
Please note that even if you opt out of promotional communication, we may continue to send transactional, service-related, order-related, payment-related, delivery-related, refund-related, or support-related communication.
8. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes stated in this Privacy Policy, including order fulfilment, customer support, accounting, taxation, audit, legal compliance, fraud prevention, dispute resolution, and business record requirements.
Certain records, including invoices, order records, payment records, tax records, refund records, return claims, complaints, and support communications, may be retained for such period as may be required under applicable law or legitimate business requirements.
9. Security of Information
We adopt reasonable security practices and procedures to protect personal information against unauthorised access, misuse, loss, disclosure, alteration, or destruction.
However, no method of internet transmission, electronic storage, payment processing, or website operation is completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of personal information.
Customers are responsible for maintaining the confidentiality of their account login credentials, OTPs, passwords, and payment-related information.
10. Customer Rights
Subject to applicable law, you may have the right to:
Request access to your personal information
Request correction or updating of inaccurate or incomplete information
Request deletion or erasure of personal information
Withdraw consent where processing is based on consent
Raise a complaint or concern regarding processing of your personal information
Requests may be subject to verification of identity and applicable legal, tax, accounting, fraud prevention, business, or dispute-resolution requirements. We may not be able to delete certain information where retention is required by law or necessary for legitimate business purposes.
11. Children’s Privacy
Our website and products are intended for use by persons who are competent to enter into a contract under applicable law. Minors should use this website only with the involvement and consent of a parent or legal guardian.
We do not knowingly collect personal information from children without appropriate consent. If you believe that a child has provided personal information to us without proper consent, please contact us for appropriate action.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, payment gateways, courier tracking pages, social media platforms, or other external services.
We are not responsible for the privacy practices, security standards, content, terms, or policies of such third-party websites or services. You are advised to review the privacy policies and terms of such third parties before using their services.
13. Transfer of Information
Your information may be processed, stored, or transferred through third-party service providers, servers, technology platforms, or tools used by us for website operations, payments, delivery, communication, analytics, marketing, customer support, legal compliance, or business purposes.
By using our website and providing your information, you consent to such processing, storage, and transfer as may be necessary for the purposes described in this Privacy Policy.
14. Customer Support and Privacy Contact
For any questions, concerns, complaints, or requests relating to this Privacy Policy or your personal information, you may contact us at:
Vasa Fragrances A brand division under Araul Refrigeration Industries Pvt. Ltd. 218, Kalpana Plaza, Birhana Road, Kanpur - 208001, Uttar Pradesh, India Email: support@vasafragrances.com
We will acknowledge your concern within 48 hours and endeavour to resolve it at the earliest, subject to verification, applicable laws, and company policies.
15. Updates to this Privacy Policy
We reserve the right to amend, update, modify, or replace this Privacy Policy at any time. Any changes will be posted on this website with the updated “Last Updated” date.
Your continued use of the website after any changes to this Privacy Policy shall constitute your acceptance of the revised Privacy Policy.
16. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Subject to applicable consumer protection and data protection laws, disputes arising in relation to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts and authorities at Prayagraj (formerly Allahabad), Uttar Pradesh, India, and to the jurisdiction of the Hon’ble High Court of Judicature at Allahabad.
Note on Product Images and Product Claims
Product images on this website are for representation. The colour of the fragrance, the bottle, and the packaging may vary slightly from the images shown, because of photography, lighting, screen and device settings, packaging updates, batch changes, and natural variation in the materials used. We also do not state or guarantee any specific longevity, wear time, sillage, or projection for our products; fragrance performance varies with skin type, body chemistry, climate, application, and storage. These points are set out in full in our Terms & Conditions and Return & Refund Policy.
Store policy · 04
Terms & Conditions
The terms that apply when you use this store.
Last updated July 28, 2026
Welcome to Vasa Fragrances. This website is owned and operated by Araul Refrigeration Industries Pvt. Ltd., with Vasa Fragrances operating as a brand division of the company.
By accessing this website, browsing our products, placing an order, or using any service offered through this website, you agree to be bound by these Terms & Conditions, our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies displayed on this website.
1. Business Information
Brand name
Vasa Fragrances
Owned / operated by
Araul Refrigeration Industries Pvt. Ltd.
Manufactured by
Araul Refrigeration Industries Pvt. Ltd. Ayushman Refinery Unit, Nazzrapur Patti, Tirwa Road, Kannauj - 209727, Uttar Pradesh, India
Marketed by
Vasa Fragrances A brand division under Araul Refrigeration Industries Pvt. Ltd. 218, Kalpana Plaza, Birhana Road, Kanpur - 208001, Uttar Pradesh, India
You agree to use this website only for lawful purposes. You must not misuse the website, attempt unauthorized access, interfere with website security, place fraudulent orders, copy website content without permission, or use this website in a way that may harm Vasa Fragrances, its customers, or any third party.
We reserve the right to restrict access, cancel orders, refuse service, or take appropriate action if we suspect misuse, fraud, unlawful activity, abuse of policies, or violation of these Terms & Conditions.
3. Product Information
We make reasonable efforts to display product descriptions, fragrance notes, ingredients, usage directions, product size, pricing, and images accurately. However, product images, bottle appearance, colour tone, packaging, and visual presentation may vary slightly due to lighting, screen settings, batch changes, packaging updates, or photography.
Fragrance experience may vary from person to person depending on skin type, body chemistry, weather, application area, storage conditions, and usage pattern. Natural variation in colour or minor sedimentation may occur due to fragrance concentration and does not affect product quality.
We do not state or guarantee any specific longevity, wear time, sillage, or projection for our products. Words used to describe a fragrance are descriptive and subjective, and are not a promise of measurable performance. Should any performance figure be published in future, it will be stated together with the basis on which it was measured. No claim regarding wear time made by any third party, reseller, or reviewer is authorised by or binding on Vasa Fragrances.
Our perfumes are for external use only. They must not be consumed, applied to broken or irritated skin, sprayed into eyes, or used near flame, heat, or ignition sources.
4. Ingredients, Safety & Allergies
Our perfume products may contain alcohol denat., fragrance/parfum, aqua, and other permitted fragrance ingredients depending on the product formulation.
Customers are advised to check the ingredient information, caution instructions, and product label before use. If you have sensitive skin, allergies, asthma, fragrance sensitivity, pregnancy-related sensitivity, or any medical concern, you should consult a qualified professional before using the product.
Discontinue use immediately if irritation, redness, itching, discomfort, headache, breathing difficulty, or any adverse reaction occurs. Keep products out of reach of children and pets.
5. Product Use Instructions
For best use, spray from approximately 10–15 cm on clean, dry skin, on pulse points. Spraying perfume on the clothes is not advisable due to its high concentration. Let the fragrance dry naturally. Do not rub after application. Avoid spraying on delicate, light-coloured, embroidered, silk, leather, or easily stained fabrics.
Vasa Fragrances shall not be responsible for damage caused by misuse, over-application, application on unsuitable fabric, exposure to heat/flame, failure to follow product instructions, or use contrary to the safety information provided.
6. Pricing, Taxes & Payment
All prices displayed on the website are in Indian Rupees unless stated otherwise. Prices may be inclusive or exclusive of taxes depending on how they are displayed at checkout. Final payable amount, including product price, applicable taxes, delivery charges, discounts, and payment charges, will be shown before order confirmation.
We reserve the right to change product prices, offers, discounts, and availability without prior notice. A price change will not affect an order that has already been confirmed, unless there is a clear technical, typographical, or pricing error.
We may accept prepaid payments, cash on delivery, UPI, cards, net banking, wallets, or other payment methods depending on availability at checkout.
7. Orders & Acceptance
Placing an order on the website does not automatically mean that the order has been accepted. An order is accepted only after confirmation from our side and successful payment authorization, where applicable.
We reserve the right to cancel or refuse any order due to stock unavailability, payment failure, incorrect pricing, courier restrictions, suspected fraud, incorrect customer details, duplicate orders, operational issues, or any other reasonable business reason.
If a prepaid order is cancelled by us, the eligible refund will be processed to the original payment method or another approved method as per our Refund Policy.
8. Shipping & Delivery
We aim to dispatch standard orders within the timeline mentioned in our Shipping Policy. Delivery timelines are estimates and may vary due to courier delays, location restrictions, weather, strikes, public holidays, logistical limitations, customer unavailability, incorrect address, or events beyond our control.
Perfumes and liquid fragrance products may be subject to courier restrictions in certain locations. If delivery is not possible to your pincode, we may contact you for an alternate solution or cancel the order and process an eligible refund.
Once an order has been dispatched, we may not be able to change the delivery address, phone number, or recipient details.
9. Returns, Replacement & Refunds
Returns, replacements, and refunds are governed by our Return & Refund Policy.
Due to hygiene, safety, tampering, leakage, and product-integrity concerns, returns may be accepted only in eligible cases such as damaged product, wrong product, missing item, defective item, or other valid issue approved by us.
To raise a claim, the customer must contact us within 48 hours of delivery with required details, photographs, and a clear 360° unboxing/opening video showing the unopened package, shipping label, outer packaging, inner packaging, and product condition.
No return, replacement, or refund claim will be accepted without proper photo and video proof.
Delivery charges are non-refundable because they are charged by delivery partners. For cash-on-delivery refunds, the refund will be initiated to the bank account provided by the customer after verification and approval, usually within 4–7 working days.
10. Cancellation
Customers may request cancellation before dispatch by contacting our support team. Cancellation after dispatch may not be possible.
We reserve the right to cancel an order due to stock issues, payment failure, incorrect details, courier restrictions, suspected fraudulent activity, operational limitations, force majeure events, or any other valid reason.
If we cancel a prepaid order, the eligible refund will be processed as per our Refund Policy.
11. Offers, Discounts & Promotions
Offers, coupons, discounts, launch pricing, free samples, discovery kits, bundles, and promotional benefits may be subject to specific terms, validity periods, stock availability, and usage restrictions.
We reserve the right to modify, withdraw, cancel, or refuse any offer in case of misuse, technical error, suspected fraud, or violation of offer terms.
Promotional products, free samples, trial packs, and discovery kits may not be eligible for return unless damaged, defective, or incorrectly delivered.
12. Intellectual Property
All content on this website, including brand name, logo, product names, fragrance descriptions, images, packaging design, text, graphics, icons, layout, and other materials, belongs to Vasa Fragrances / Araul Refrigeration Industries Pvt. Ltd. or its licensors.
You may not copy, reproduce, modify, distribute, sell, imitate, use, or exploit any website content, brand asset, product design, or intellectual property without prior written permission.
13. User Content, Reviews & Testimonials
If you submit reviews, photos, videos, feedback, testimonials, messages, or other content to us, you confirm that the content is genuine, lawful, non-defamatory, non-infringing, and not misleading.
By submitting such content, you allow Vasa Fragrances to use, display, reproduce, edit, publish, or share it for customer support, quality improvement, marketing, social media, website display, or legal record purposes, unless prohibited by applicable law.
We reserve the right to remove or refuse any review or content that is abusive, false, misleading, offensive, irrelevant, promotional, unlawful, or violates third-party rights.
14. Account Responsibility
If the website allows account creation, you are responsible for maintaining the confidentiality of your login details and for all activities under your account.
You must provide accurate and updated information while creating an account or placing an order. We are not responsible for failed delivery, delayed delivery, or communication issues caused by incorrect or incomplete customer information.
15. Privacy & Data
Your personal information will be collected, used, stored, and processed according to our Privacy Policy. This may include your name, phone number, email, address, payment status, order details, support communication, and technical website data.
We may share necessary information with payment gateways, courier partners, technology providers, customer support tools, analytics providers, and legal authorities where required.
16. Third-Party Links & Services
Our website may contain links to third-party websites, payment gateways, courier tracking pages, social media pages, analytics tools, or other services.
We are not responsible for the content, policies, security, performance, or practices of third-party websites or services. Use of third-party services may be governed by their own terms and policies.
17. Limitation of Liability
To the maximum extent permitted by law, Vasa Fragrances and Araul Refrigeration Industries Pvt. Ltd. shall not be liable for indirect, incidental, special, punitive, or consequential losses, including loss of profits, loss of data, allergic reactions caused by personal sensitivity, misuse of product, failure to follow instructions, courier delays, website downtime, or events beyond our reasonable control.
Nothing in these Terms shall limit any rights available to customers under applicable consumer protection laws.
18. Force Majeure
We shall not be responsible for delay, failure, or inability to perform our obligations due to events beyond our reasonable control, including natural disasters, fire, flood, pandemic, epidemic, government restrictions, strikes, transport disruption, courier failure, internet failure, payment gateway failure, war, civil unrest, supply shortage, or regulatory action.
19. Customer and Complaint Support
For complaints, concerns, or grievances, customers may contact:
We will acknowledge complaints within 48 hours and aim to resolve them within the applicable legal timeline.
20. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by the laws of India. Subject to applicable consumer protection laws, courts and authorities having jurisdiction over Prayagraj (formerly Allahabad), Uttar Pradesh, India shall have exclusive jurisdiction over disputes arising from this website, orders, products, or services, and all such disputes shall be subject to the jurisdiction of the Hon’ble High Court of Judicature at Allahabad.
21. Changes to Terms
We may update, modify, or replace these Terms & Conditions at any time without prior notice. The updated version will be posted on this website with the revised date. Continued use of the website after changes means that you accept the updated Terms.
22. Contact Us
For order support, returns, refunds, product queries, or complaints, contact us at:
Vasa Fragrances A brand division under Araul Refrigeration Industries Pvt. Ltd. 218, Kalpana Plaza, Birhana Road, Kanpur - 208001, Uttar Pradesh, India Email: support@vasafragrances.com Website: www.vasafragrances.com
Our commitment · 05
Accessibility
Using this website comfortably.
VASA aims to make this digital experience usable with a keyboard, screen reader, reduced motion and common mobile or desktop displays. If any part of the site prevents access, please describe the page and issue through our contact form so it can be addressed.